nnoko Terms & Conditions — Your Rights and Responsibilities

1. Definitions

In these Terms & Conditions, the following definitions apply:

• "Platform" means the nnoko website accessible at https://nnoko.io, including all games, sports betting markets, account management tools, and support services provided therein.
• "Player" / "You" / "Your" means any individual who accesses, registers on, or uses the nnoko platform.
• "Account" means the registered player account created on the nnoko platform, associated with a unique mobile number or email address.
• "Balance" means the total of real-money funds held in a player's account, excluding bonus funds unless otherwise specified.
• "Bonus Funds" means any promotional credit, free bet, free spin value, or matching deposit credit awarded by nnoko subject to wagering requirements.
• "Wagering Requirement" means the number of times a bonus amount must be staked on eligible games or markets before withdrawal of any associated winnings is permitted.
• "BDT" / "৳" means Bangladeshi Taka, the currency in which all account balances, deposits, and withdrawals on the nnoko platform are denominated.
• "KYC" means Know Your Customer — the identity and age verification process that nnoko may require any player to complete before processing withdrawals or confirming continued account access.
• "Self-Exclusion" means a voluntary restriction placed on a player's account preventing access to the platform for a defined or indefinite period at the player's request.

2. Eligibility & Registration

2.1 Age Requirement

Use of the nnoko platform is strictly restricted to individuals who are 21 years of age or older. By registering or accessing the platform, you confirm and warrant that you meet this minimum age requirement at the time of registration and at all times during your use of the platform. nnoko operates a zero-tolerance policy toward underage gambling. Where there is reasonable doubt about a player's age, nnoko reserves the right to suspend the account and request certified proof of age documentation before permitting any further access, deposits, or withdrawals.

2.2 Registration Information

When registering an account on nnoko, you must provide accurate, current, and complete information including your full legal name, date of birth, valid mobile number, and a working email address. You agree to keep this information up to date. Providing false or misleading registration information constitutes a material breach of these terms and entitles nnoko to immediately close your account and forfeit any balance held therein.

2.3 One Account Policy

Each individual may register and maintain only one active account on the nnoko platform. Duplicate accounts — whether opened using the same or different personal details, mobile numbers, email addresses, payment methods, or device identifiers — are strictly prohibited. Where duplicate accounts are detected, nnoko will close all associated accounts, void any pending bets or bonuses, and may permanently ban the individual from registering again. If you already hold an account and cannot access it, contact our support team for assistance rather than creating a new account.

2.4 Geographic Eligibility

The nnoko platform is designed and operated for players located in Bangladesh. It is your sole responsibility to ensure that accessing and using the platform is lawful in your jurisdiction. nnoko makes no representation that the platform is legal or appropriate for use in any jurisdiction outside Bangladesh. Players who access the platform from jurisdictions where online gambling is prohibited do so entirely at their own risk.

3. Account Management

3.1 Account Security

You are solely and entirely responsible for maintaining the security and confidentiality of your nnoko account credentials, including your username, password, and any OTP codes received on your registered mobile number. You must not share your login credentials with any third party under any circumstances. nnoko will never contact you to request your password via any channel — any such request should be treated as fraudulent and reported to our support team immediately.

3.2 Unauthorised Access

If you believe your account has been accessed by an unauthorised party, you must notify nnoko immediately via live chat or email at [email protected]. nnoko will take reasonable steps to assist you in securing the account; however, nnoko accepts no liability for losses incurred as a result of your failure to adequately protect your credentials, or where the unauthorised access was facilitated by your own actions or negligence.

3.3 Account Verification (KYC)

nnoko reserves the right to request identity verification documents from any player at any time, including but not limited to a copy of a valid National ID card, passport, or birth certificate, and evidence of the payment method used. Withdrawals may be withheld pending successful completion of the KYC process. Failure to provide satisfactory documentation within a reasonable period will entitle nnoko to close the account and return verified deposits to the original payment method where technically feasible.

3.4 Account Suspension and Closure

nnoko may suspend or permanently close a player's account at its sole discretion in the event of any actual or suspected breach of these Terms & Conditions, fraudulent activity, use of software tools to gain unfair advantage, or any other conduct deemed harmful to the platform or to other players. Where an account is closed for breach, any balance remaining — including real-money funds — may be forfeited at nnoko's discretion depending on the nature and severity of the breach.

4. Deposits & Payments

4.1 Accepted Payment Methods

nnoko accepts deposits via the following channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, BRAC Bank transfer, Islami Bank transfer, Sonali Bank transfer, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). nnoko does not accept deposits in any other currency and does not perform currency conversion.

4.2 Minimum Deposit

The minimum deposit amount is ৳200 per transaction. There is no maximum deposit limit imposed by nnoko; however, individual payment providers may apply their own transaction limits. nnoko is not responsible for transaction failures caused by third-party payment provider limits or technical issues.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to the player's nnoko account balance instantly under normal operating conditions. Bank transfer and card deposits may take up to 30 minutes to be credited. If a deposit has not been credited within 2 hours, players should contact support with transaction reference details.

4.4 Own Funds Requirement

You may only deposit funds that belong to you and that you are legally entitled to use for online gaming purposes. Deposits made using payment accounts registered to third parties are strictly prohibited. Where such deposits are identified, the funds will be frozen pending investigation and may be returned to the originating payment account. Any bonuses associated with such deposits will be voided.

5. Withdrawals

5.1 Minimum Withdrawal

The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed. There is no daily or weekly maximum withdrawal limit imposed by nnoko under standard account conditions, though high-value withdrawals may be subject to enhanced verification.

5.2 Withdrawal Processing Time

nnoko aims to process all withdrawal requests within 30 minutes of approval under standard conditions during business hours (Bangladesh Standard Time, UTC+6). Withdrawals requested outside business hours will be processed at the start of the next business day unless the automated system processes them earlier. nnoko does not guarantee specific processing times and accepts no liability for delays caused by third-party payment providers.

5.3 Withdrawal Method

Withdrawals will only be processed to the same payment method used for the most recent qualifying deposit. nnoko does not issue withdrawals to third-party accounts, accounts in different names, or payment methods not previously used for a verified deposit on the account. This policy exists to prevent fraud and money laundering.

5.4 Wagering Requirement Compliance

Where a player's account holds active bonus funds subject to wagering requirements, the relevant wagering requirement must be fully satisfied before the bonus-derived portion of the balance may be withdrawn. Real-money funds deposited by the player that are not connected to any bonus remain withdrawable at any time subject to the standard minimum withdrawal threshold and KYC compliance.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, free spins, and other promotional offers made available on nnoko are subject to the specific terms published alongside each individual promotion, in addition to these general Terms & Conditions. In the event of any conflict between a promotion-specific term and these general terms, the promotion-specific term shall prevail in respect of that promotion only.

6.2 Eligibility

Bonuses are available to eligible players only. Unless a promotion explicitly states otherwise, welcome bonuses are available to new players only on their first qualifying deposit. Existing players may be eligible for reload bonuses, loyalty promotions, and seasonal offers as communicated via the platform. nnoko reserves the right to withdraw or modify any promotion at any time with reasonable notice.

6.3 Wagering Requirements

All bonus funds are subject to wagering requirements before withdrawal. The specific wagering multiplier, eligible games or markets, minimum qualifying bet, minimum odds (for sports bets), and expiry period applicable to each bonus will be stated clearly in the promotion terms. Wagering completed on games excluded from bonus play will not count toward satisfying the requirement. Progress toward wagering requirements is displayed in the player's account dashboard.

6.4 Bonus Abuse

nnoko operates active monitoring for bonus abuse. Practices including but not limited to registering multiple accounts to claim the same offer, placing opposing bets across two or more accounts to guarantee a risk-free outcome, withdrawing deposits immediately after claiming a no-deposit bonus, or any other strategy intended to exploit promotional mechanics will result in the immediate cancellation of all associated bonuses, forfeiture of bonus-derived winnings, and permanent suspension of all involved accounts.

7. Betting & Gaming Rules

7.1 Sports Betting

All sports bets placed on nnoko are governed by the betting rules published on the platform for each specific sport and market type. By placing a bet, you confirm that you have read and understood the applicable rules. nnoko reserves the right to void bets where an obvious pricing error has occurred, where there is evidence of match manipulation, or where the integrity of the market cannot be confirmed. In such cases, stakes will be returned to the player's account balance.

7.2 Casino Games

All casino games available on nnoko — including slots, table games, live dealer games, and crash games — operate using certified Random Number Generator (RNG) technology or, in the case of live dealer games, real physical equipment monitored by independent providers. The return-to-player (RTP) percentages for each game are made available by the respective game provider. nnoko does not modify RTP values or game mechanics.

7.3 Bet Settlement

Bets are settled according to official results as confirmed by the relevant governing body (e.g., ICC for cricket, FIFA for football). In the event of a result being revised after initial settlement, nnoko reserves the right to re-settle affected bets and adjust account balances accordingly. Disputes regarding settlement must be raised within 30 days of the original settlement date.

7.4 Technical Malfunctions

In the event of a technical malfunction, game interruption, or connectivity failure during a game round or live bet, nnoko will make reasonable efforts to reconstruct the game state and settle the round fairly. Where reconstruction is not possible, the round or bet may be voided and the stake returned. nnoko accepts no liability for losses arising from technical malfunctions beyond the return of the affected stake.

8. Prohibited Conduct

The following activities are strictly prohibited on the nnoko platform and constitute a material breach of these Terms & Conditions:

• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the platform, place bets, or manipulate game outcomes.
• Colluding with other players in any game, particularly in live poker, teen patti, or other multiplayer formats.
• Exploiting software bugs, game glitches, or pricing errors for financial gain without promptly reporting them to nnoko support.
• Using the platform for money laundering, fraud, or any other illegal financial activity.
• Attempting to access account areas, game data, or back-end systems beyond your authorised player interface.
• Harassing, threatening, or abusing nnoko staff or other players through any communication channel.
• Providing false information during registration, KYC, or any support interaction.
• Accessing the platform using a VPN, proxy, or other means to disguise your true geographic location, especially where done to circumvent geographic restrictions.

nnoko reserves the right to take immediate and proportionate action — including account suspension, balance forfeiture, and referral to relevant authorities — in response to any prohibited conduct.

9. Responsible Gaming

nnoko is committed to promoting responsible gambling across Bangladesh. We provide the following tools to help players maintain control over their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Players may set a maximum session duration after which they will be automatically logged out.
• Reality Checks: Players may configure periodic on-screen reminders showing session duration and net gaming balance during play.
• Cooling-Off Periods: Players may request a temporary suspension of their account for 24 hours, 7 days, 30 days, or 90 days by contacting support.
• Self-Exclusion: Players who feel their gambling is becoming problematic may request permanent or long-term self-exclusion from the platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for full guidance. Players aged under 21 must not use the platform under any circumstances. For adults aged 21 and above, nnoko recommends setting personal limits before beginning play.

10. Intellectual Property

All content on the nnoko platform — including but not limited to the brand name, logo, website design, game interfaces, graphics, text, software, and data — is the intellectual property of nnoko or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for your personal entertainment. You may not copy, reproduce, modify, distribute, transmit, publicly display, or create derivative works from any content on the platform without the prior written consent of nnoko. Game titles and studio names (e.g., Pragmatic Play, Evolution Gaming, Spribe) remain the property of their respective owners.

11. Limitation of Liability

To the fullest extent permitted by applicable law, nnoko's total liability to any player arising from or in connection with these Terms & Conditions or the use of the platform shall be limited to the amount of funds held in the player's real-money balance at the time the claim arises. nnoko shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the platform, even if nnoko has been advised of the possibility of such damages. This limitation does not apply to liability for death or personal injury caused by nnoko's negligence, or to any other liability that cannot be excluded under applicable law.

12. Privacy & Data

nnoko collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering on the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. nnoko implements industry-standard 256-bit SSL encryption and secure data storage practices to protect your information. Personal data will not be sold or disclosed to third parties except as required by law or as necessary to process your transactions (e.g., sharing mobile number data with bKash or Nagad to facilitate payments). You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

13. Amendments to Terms

nnoko reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the platform at least 7 days prior to taking effect, where practicable. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept the amended terms, you must cease using the platform and may request account closure. The most current version of these Terms & Conditions will always be available at https://nnoko.io/terms-conditions.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising from or in connection with the use of the nnoko platform that cannot be resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the relevant competent courts. Nothing in this clause limits your statutory rights as a consumer under applicable law in Bangladesh.

15. Contact & Complaints

If you have any questions about these Terms & Conditions or wish to raise a complaint, please contact the nnoko support team through one of the following channels:

• Live Chat: Available 24/7 directly on the nnoko platform in English.
• Email: [email protected] — typical response time under 2 hours during Bangladesh Standard Time business hours (UTC+6).

All complaints will be acknowledged within 24 hours and investigated within 5 business days. nnoko is committed to resolving all player disputes fairly and transparently. If a complaint cannot be resolved to your satisfaction through our internal process, you may seek independent advice from a consumer rights body in Bangladesh.